Refund & Return Policy

Thank you for choosing our services and products. We strive to provide memorable tours, safe treks, and high-quality home goods. Please read our Refund and Return Policy carefully before making a booking or purchase.

1. Refund Policy for Tours & Treks

Cancellations by Customer

  • Full refund if cancelled 7 days or more before the tour/trek date.
  • 50% refund if cancelled 3–6 days before the tour/trek date.
  • No refund for cancellations within 48 hours of the tour/trek.
  • No refunds for no-show, late arrival, or incomplete participation.

Cancellations by Us

If we cancel a tour/trek due to weather, safety reasons, or unavoidable circumstances, customers may choose:

  • A full refund, or
  • A free rescheduling to another available date.

Non-Refundable Items

  • Booking fees, permits, and government charges are non-refundable.

2. Return & Refund Policy for Home Goods

Eligibility for Returns

  • Items can be returned within 7 days of delivery.
  • Product must be unused, in original condition, and with all tags and packaging.
  • Proof of purchase (invoice/order number) is required.

Non-Returnable Items

  • Used or damaged items
  • Customised or personalised products
  • Items bought on clearance/sale (unless defective)

Defective or Damaged Products

If you receive a damaged or defective item, contact us within 48 hours with photos or video. We will offer:

  • Replacement
  • Exchange
  • Full refund (based on availability)

3. Refund Processing Time

  • Approved refunds will be credited to the original payment method.
  • Processing time: 5–7 business days after approval.

4. Contact Us

If you need help with a refund or return, please contact our support team: